Transparansi, Kualitas Pelayanan, dan Kepercayaan pada Lazismu Purworejo
Main Article Content
Abstract
The Lazismu Purworejo, as an official institution managing zakat, infaq, and sadaqah funds, which also has legitimacy from the community to act as a liaison between muzaki and mustahik in Purworejo Regency, needs to maintain transparency and service to continue to increase the trust of muzaki. Tthis study aims to examine whether transparency and service quality can affect the trust of muzaki in Lazismu Purworejo. The research methodology is descriptive quantitative. Data was collected using questionnaires, while the sample was taken using probability sampling through simple random sampling, resulting in a sample of 217 respondents. The data obtained was processed using SPSS software 16.0. The results of the study indicate that transparency and service quality do not significantly affect the trust of donors in Lazismu Purworejo.
Downloads
Article Details
Section
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Actavianus, J. R., & Bintoro, B. P. (2023). The Influence of Service Quality on Loyalty through Customer Satisfaction and Trust as Intervening Variables in PT. BPR Universal Kalbar. Jemba : Journal Of Economics, Management, Business And Accounting, 1 (1), 20-45.
Amilahaq, Farikha, & Kiryanto. (2021). Enhancing Accountability and Transparency of Zakat Management Organization. 5th International Conference of Zakat Proceedings, 357-368.
Anwar, A. T. (2018). Zakat Produktif untuk Pemberdayaan Ekonomi Umat. ZISWAF : Jurnal Zakat dan Wakaf, 5(1), 41-62.
Aprianto,N. E. K. (2023). Economic Development Justice : The Role of Zakat, Infaq, Shadaqah (ZIS) Institutions in the Covid-19 Pandemic Era. MABSYA : Jurnal Manajemen Bisnis Syariah, 5 (1), 21-32 DOI: 10.24090/mabsya.v5i1.8050
Ardi, F. N., & Dony, B. N. H. (2023). Strategi Peningkatan Kepuasan Donatur terhadap Pertambahan Dana ZIS di Laznas Nurul Hayat Sidoarjo. Jurnal Tabarru’: Islamic Banking and Finance, 6(2), 599–611.
Assa’diyah, Halimah, & Sigit, P. (2019). Kenapa Muzaki Percaya kepada Lembaga Amil Zakat ? Jurnal Akuntansi dan Keuangan Islam, 7(1), 81–100. doi: 10.35836/jakis.v7i1.68.
Bungatang, B., & Reynel. (2021). The Effect of Service Quality Elements on Customer Satisfaction. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 107–18. doi: 10.52970/grmapb.v1i2.102.
Fathony, A. A., & Ima, F. (2017). Pengaruh Penerapan PSAK 109 dan UU Nomor 23 Tahun 2011 Tentang Pengelolaan Zakat Terhadap Akuntabilitas Publik di Lembaga Amil Zakat Pusat Zakat Umat Persis Bandung. Akurat - Jurnal Ilmiah Akuntansi - Universitas Bale Bandung, 8(1), 10–21.
Febrianti, L. A., & Iswan, N. (2024). The Determinants of Indonesian Muzakki’s Decision to Pay Zakat through Zakat Institutions. International Journal of Zakat, 2, 40-54
Ferdinand, A. T. (2020). Metode Penelitian Manajemen Edisi 5 : Pedoman Penelitian untuk Penulisan Skripsi, Tesisi dan Disertasi Ilmu Manajemen. Semarang : Badan Penerbit Universitas Diponegoro.
Hakim, L. N., Nurul, H., & Any, S. (2022). Accreditation Model Zakat Management Organization (ZMO) in Indonesia. AZJAF : Azka International Journal of Zakat & Social Finance, 3 (2), DOI: 10.51377/azjaf.vol3no2.120
Harris, Erica, E., & Daniel, N. (2018). Determinants and Consequences of Non-profit Transparency. Journal of Accounting, Auditing and Finance, 1-21. doi: 10.1177/0148558X18814134.
Lazismu Purworejo. (2024). Laporan Tahunan Lazismu Purworejo 2023. Diunduh melalui website Lazismu Purworejo pada tanggal 25 Juli 2025.
Listihana, Wita, D., Idel, W., & Afvan, A. (2024). Faktor Determinant Kepercayaan Muzaki dalam Pengelolaan Zakat Profesi di Universitas Lancang Kuning. Economic Sharia : Jurnal Pemikiran dan Pengembangan Ekonomi Syariah, 10 (1), 79–102.
Ramadhani, R. Y., & Meri, I. H. (2022). Analisis Faktor-Faktor Yang Mempengaruhi Niat Membayar Zakat Online Bagi Generasi Milenial. Jurnal Ekonomi Syariah Teori Dan Terapan, 9(3), 401–12. doi: 10.20473/vol9iss20223pp401-412.
Rinaldi, Achi, & Yulistia, D. (2022). Pengaruh Literasi Keuangan Syariah terhadap Kepercayaan Muzaki pada Lembaga Pengelola Zakat dengan Akuntabilitas dan Transparansi sebagai Variabel Intervening ( Studi Pada Masyarakat Muslim di Propinsi Lampung). Al-Mal : Jurnal Akuntansi dan Keuangan Islam, 3(1), 64–84. doi: 10.24042/al-mal.v3i1.11428.
Rizqon, Abdul, L., Indra, S. H., Auwalu, S. M., & Atha, M. M. (2024). Impact of Transparency , Accountability , and Management Quality on Muzaki Interest. FINANSIA : Jurnal Akuntansi dan Perbankan Syariah, 7(1), 117-134.
Saputra, Andrika, Alvi, F. A., & Any, W. (2020). Pengaruh Promosi dan Kualitas Pelayanan Terhadap Kepercayaan dan Loyalitas Donatur Dompet Dhuafa Riau. Jurnal Dakwah Risalah, 31(1), 70-84. doi: 10.24014/jdr.v31i1.10040.
Sekaran, U., & Bougie, R. 2020. Research Methods For Business : A Skill Building Approach (M. McDownald, Ed.; 8th ed.). Clerance Center.
Setiawan, L., Rusyda, A. A., A’isa, Z., Hartomi, M., & Muchammad, T. A. (2025). Measuring the Level of Muzakki Satisfaction on Zakat Institution Performance. Jurnal Ekonomi & Keuangan Islam, 11(1), 143-161 DOI: 10.20885/JEKI.vol11.iss1.art10
Sugianto, Yenni, S., & Nanda, W. K. (2020). Analysis of The Effect of Service Quality and Trust of Amil Zakat Institution towards Loyalty with Donator’s Satisfaction as Intervening Variables ( Case Study of Amil Zakat Institution of Dompet Dhuafa Waspada). International Journal of Business and Management Invention (IJBMI), 9(9), 6–15. doi: 10.35629/8028-0909010615.
Tanujaya, Rully, & Jainne. (2022). Likert Scale in Social Sciences Research : Problems and Difficulties. FWU Journal of Social Sciences, 16(4), 89-101.